If you have never logged into H2O Direct Now, click the “Forgot Password” Option. Enter your user ID and email. You will get an email with a link to create your password. After you create your password, you will then login and the website will ask you for a pin. This will be emailed to you. Do not save the pin. A new one will be sent to if needed.
All accounts are created prepay. Money must be deposited to HDN. If you want to be ACH, click the Payment option from the My Account drop-down menu. Select the Download ACH Authorization Form on the right and complete the form. Please send it to email@example.com
If you want to be prepay, select the Make a Payment option, click Credit or Debit card, and enter your information.
Port ins take longer than any other kind of activation. For example, a port in from T-Mobile or any T-Mobile carrier takes anywhere between 15 minutes to two hours. AT&T and carriers that use AT&T towers like Net10 and Red Pocket can take 1 to 3 days to be completed. VoIP services like Google take a long time too.
If any piece of information is incorrect including the phone number, the account number, the account pin, or the original zip code, the port in will be set back to step one.
If your port in was completed on H2O Direct Now, please do not forget to check the Port In Status option 2nd from the top on the menu. The status box will tell you whether the port in failed, is pending, or completed. If the port in fails, the description box will give you the specific reason and what needs to be corrected to complete the port in.
1. Can I enter new credit card information for a customer on auto-refill?
No, to change credit card information for a customer on auto-refill, you can call H2O Dealer Support at 1-800- 939-1261 or the customer can go to www.H2OWirelessNow.com. The customer will stay registered with you if they do this.