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Unlimited Prepay Distribution (UPD)

Limited Product Warranty and RMA Policy

  • Electronic Devices such as Cell Phones and Broadband Devices:  All mobile devices are covered by a 30-day warranty from the date that item was invoiced to the merchant. Unlimited Prepay Distribution (UPD) will replace or issue credit for all approved and accepted returned merchandise. All returns must be submitted to UPD for approval prior to being shipped.  Ship only approved devices; all other devices will not be eligible.
  • SIM Cards: All SIM card sales are final and returns are not accepted.
  • Accessories: All forms of accessories including but not limited to headphones, ear buds, memory cards, speakers, etc… are not covered by warranty and will not be approved for return.
  • Merchandise Inspection: UPD inspects all merchandise prior to shipping or delivery, making sure box contents are complete. Devices must be returned exactly as they were sold and must contain all original accessories (charger, ear buds, battery, manual etc,) or they will not be accepted.
  • Liability: UPD, its agents, and affiliates are not liable for potential problems that may occur in transit, or as a result of use of merchandise sold to retailer or their customers..
  • Customer is responsible for checking all products purchased for D.O.A. or O.O.B. failures upon receipt of items and items found to have D.O.A. or O.O.B failures 30 days or more after the purchase will not be accepted.

Defective Device Return Conditions and Eligibility

An approved RMA request does NOT mean the return is Approved for credit or exchange. UPD has the right to reject any return if the following conditions are not met.

  • All issues with the device must be listed on the RMA request.
  • All returned devices must have a replicable function failure or defect that was listed on the RMA request form.  The RMA inspection team will only be looking for defects or equipment failures listed on the RMA request form.
  • The RMA Request Approval Letter must be included in the box with the return.
  • The RMA number must be clearly written on the outside of the package.
  • The return must come in original packaging and contain original accessories that were sold with the device.
  • The device must be received by the UPD RMA Department within 3  business days from RMA approval notification or the return will be rejected and sent back to the customer at the customer’s expense.
  • Returned merchedise without an Approved RMA Request/Number will be rejected.

Devices diagnosed with the following conditions will be REJECTED:

  • Cosmetic damage
  • Liquid damage
  • Broken parts, due to mishandle of device (Physical Abuse)
  • Bent or broken battery or SIM slot pins and/or charging port
  • Missing parts and/or associated accessories or manuals
  • Flashed/Programmed Handsets that result in handset being unusable (iCloud Locked,   Password Locked, etc) and/or invalid IMEIs or ESNs.
  • IMEIs or ESNs do not match the one (s) submitted on the RMA Request Form.
  • Devices showing signs of any attempt for repair or part replacement

 

(THE CUSTOMER WILL BE RESPONSIBLE FOR ALL SHIPPING CHARGES FOR REJECTED OR INELIGIBLE RETURNS)

If Unlimited Prepay Distribution receives an approved device which is NOT eligible for RMA and/or rejected, the customer will be notified and given the option to have the device returned at the customer’s expense. If the device remains unclaimed for 30 days after the customer has been notified of the RMA rejection, the device will become the property of Unlimited Prepay Distribution.

What to ship:

If a return is approved it will be assigned an RMA number. When shipping the return,  the RMA number that was assigned on the  RMA approval notification must be  written on the outside of the box. Authorized return merchandise must be shipped in the original box complete with all original accessories included with the device upon purchase. Items approved for return MUST be shipped within  3 business days from the RMA Approval Date.  DO NOT SHIP ANY UNAPPROVED ITEMS.


Incomplete RMA Deductions

Retailers may be offered to pay penalty fees for incomplete RMA instead of the RMA Department immediately rejecting the RMA. 

Fees are offered to the retailer by UPD's discretion only. Fees can be rejected by the retailer, and the handset RMA will be rejected and will be returned to the retailer at the retailer’s expense. Handsets that remain unclaimed for 30 days will become UPD's  property and put into our Handset Recycling Program.

 


 Missing/Damaged Item

Additional Fee

Phone Missing Items

Additional Fee

Battery

15% of Purchase Price or current market price

Box

$15.00

Charger

10% of Purchase Price or current market price

Charger

$10.00

SIM Card

SIM Card Value. Full Face Value if Funded SIM.

Battery

$10.00

Other Components   (such Memory cards, screen protectors, included cases)

15% of Purchase Price or current market price

Manual

$10.00

New OEM Box or Manual

$10 each

 

 

Missing/Damaged/Oversize Box or Tab

$5.00


*Unlimited Prepay Distribution may make changes and updates to its policies and procedures at any time. UPD will communicate these updates to its customers when possible.

SHIP ALL APPROVED RETURNS TO:

UNLIMITED PREPAY DISTRIBUTION

RMA DEPARTMENT

500 S. EWING AVE., SUITE D

ST LOUIS, MO 63103

If you have any questions, please contact our customer service department at (314-771-5797) or email our RMA department at  RMA@Unlimitedprepay.com.

 

Unlimited Prepay Distribution is a wholesale cell phone distributor, H2O Wireless Distributor, Ultra Mobile Distributor and a Verizon Wireless Prepaid Distributor. We work hard to ensure that our customers are taken care of with all products that are purchased through Unlimited Prepay Distribution. That is the reason so many of our dealers call us their #1 Trusted Wireless Master Agent! We are proud to be one of the nations top Prepaid Master Agents and Mobile Master Dealer in the USA. If you have any questions or concerns, please reach out to our dedicated department at   RMA@Unlimitedprepay.com.