1. What is the dealer support line for VERIZON?

1888-866-6924

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2. How is my residual paid out?

Residual is paid out on a monthly basis through the TSP VIDAPAY.

1: LOG INTO VIDAPAY STEP

2: CLICK REPORTS STEP

3: CLICK TRANSACTION DETAIL STEP

4: SELECT THE DATE RANGE STEP

5: SELECT THESE TWO ORDER TYPES (POSTPAID RESIDUAL ORDER or PREPAID RESIDUAL ORDER). If your account is WALLET, then select PREPAID, if you are ACH, then select POSTPAID.

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3. Are there any chargebacks?

Verizon charges back the account if the number that was activated is ported out within the first 30 days. If there is no port out within the first 30 days, there are no chargebacks.

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4. How do I change plans for my customer?

Plan changes can be made through the VERIZON APP on the customers phone or by calling the dealer support line.

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5. Where can I get the best phone deals for VERIZON?

VIDAPAY BRANDED Handset program

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6. Can I transfer a customer from Verizon Postpaid to PREPAID?

Yes, this is called a “migration.” A migration cannot be done through VIDAPAY, it must be done through VERIZON dealer support. There is no commission for migrations.

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7. Where can I get the latest marketing material for VERIZON?

Latest marketing material is provided by us the master or by going to the VIDAPAY resource library (https://www.vidapay.co/vidapay-vzw-resource-library). Our website, www.shopupd.com also has marketing available to order.

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8. How many lines can be activated on one account?

You can activate up to 10 lines on one VERIZON account.

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